Thank you for shopping at Ethiopian Vendors. We strive to provide a seamless shopping experience for our customers. This Return and Refund Policy ("Policy") outlines our guidelines for returns and refunds of products purchased through the Ethiopian Vendors website (referred to as "Website" or "Platform").
1. Returns and Exchanges:
a. Eligibility: We accept returns or exchanges within [number of days] days from the date of purchase. To be eligible for a return or exchange, the product must be unused, in the same condition as received, and in its original packaging.
b. Return Process: To initiate a return or exchange, please contact our customer support team within the specified time period. You may be required to provide details about the product, order number, and reason for the return or exchange.
c. Shipping Costs: The customer is responsible for the shipping costs associated with returning or exchanging a product, unless the return or exchange is due to a mistake on our part (e.g., wrong item shipped, damaged or defective product).
2. Refunds:
a. Eligibility: Once the returned product is received and inspected, we will notify you of the eligibility for a refund. To be eligible for a refund, the returned product must meet the conditions mentioned in section 1.a.
b. Refund Process: If approved, the refund will be processed using the original payment method used during the purchase. Please allow [number of days] for the refund to be reflected in your account.
c. Non-Refundable Items: Certain items are non-refundable, including but not limited to perishable goods, intimate or sanitary products, and personalized/customized items.
3. Damaged or Defective Products:
a. If you receive a damaged or defective product, please contact our customer support team immediately. Provide details about the issue, along with supporting evidence such as photographs or videos, if available.
b. We may request you to return the damaged or defective product. In such cases, we will cover the shipping costs associated with the return.
c. Upon receipt and verification of the damaged or defective product, we will provide a refund, exchange, or store credit, as per your preference and product availability.
4. Cancellations:
a. Order Cancellations: If you wish to cancel an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request if the order has not been shipped or fulfilled.
b. Seller Cancellations: In rare cases, a seller may cancel an order due to unavailability of the product or other unforeseen circumstances. If your order is canceled by a seller, you will be notified, and a refund will be issued.
5. Disputes and Resolution:
a. We encourage customers and sellers to resolve any disputes or issues amicably through open communication. If you encounter any problems, please contact our customer support team for assistance.
b. In the event of an unresolved dispute, Ethiopian Vendors may step in to mediate and find a fair resolution for all parties involved.
6. Changes to the Policy:
Ethiopian Vendors reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be effective upon posting on the Website.
